Shipments and returns

Your pack shipment

Packages are generally dispatched within 3-5 days for the Personal Travel kit after receipt of payment. 

On ordering the Hospitality Kit, we will contact you to obtain relevant information in order to configure the Hub to your network specifications and may take up to 14 days to be shipped, after receipt of payment for the first month.

The Hospitality kit will be tracked and require a signature on drop-off.  We will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.